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We accept all HSA Cards and all major credit cards
 

Frequently Asked Questions

  • What is HSAstore.com?
  • Ans: Ans: HSAStore.com is the one stop source for all things HSA. For information about a Health Savings Account click here. We have the largest inventory of HSA and FSA eligible products and services on the web. In fact, we ONLY carry HSA eligible products! Our competitive pricing and quick turnaround coupled with a website you can trust makes us the source for HSA information and shopping. You can also use your HSA or FSA debit card to shop on our site. We accept every HSA and FSA debit card as well as all major credit cards. For more information on how to use HSAstore.com, please click here.
  • What does "HSA Eligible" mean?
  • Ans: HSA Eligible means that the specific product or service will be covered by your Health Savings Account. HSAStore.com is a member of SIGIS and has implemented IIAS standards that supplies the list of every product that is HSA eligible. The debit card you use on our site will process your transaction and instantaneously approve your HSA purchases.
  • Are all of your products HSA and FSA eligible?
  • Ans: Yes. All HSAs cover every product on our site. There are certain Flexible Spending Accounts that do not cover each and every item as this is sometimes limited by plan. If you are using an FSA, you may know if your employer has limited the purchases that qualify. In most instances however, everything on our site is eligible under the IIAS list that is the standard for HSA and FSA eligible products.
  • Can I still shop if I don't have an HSA account?
  • Ans: Yes! We accept all major credit cards and all HSA and FSA debit cards!
  • Do you accept my HSA Debit Card?
  • Ans: Yes, we accept all HSA and FSA debit cards. If you do not have an HSA or FSA debit card, you can print out a receipt and submit it for reimbursement.
  • Do I have to submit receipts for my purchases at HSAstore.com?
  • Ans: Each HSA and FSA administrator has different practices. You may or may not be required to submit a copy of your receipt for your purchases. If you do, HSAstore.com provides a detailed receipt that indicates all HSA eligible and HSA eligible Rx products.
  • Do you accept insurance?
  • Ans: Most OTC products are not covered by insurance so there is no need for insurance plans to process a claim for your purchase. For those Health Care Products such as Wheelchairs and other products that may be covered by insurance, we recommend that you consult with your insurance plan as to the best way to obtain the product.
  • What is a Health Savings Account (HSA)?
  • Ans: A Health Savings Account allows you, your employer, or anyone else to contribute tax-free dollars towards eligible health care expenses. An HSA continues to accrue and rollover year after year, and unlike a Flexible Spending Account or Health Reimbursement Arrangement, an HSA is yours to keep even if you leave your employer.
  • What is your privacy policy?
  • Ans: Please visit our Privacy policy by clicking here
  • Do you ship outside the U.S?
  • Ans: No, we currently only ship to physical addresses within the U.S.A. HSAs and FSAs are only offered in the U.S.
  • Can I return my items?
  • Ans: If for any reason you are unsatisfied with a product purchased from HSAstore.com, you may return it for a refund within 30 days of your purchase date. Because of the nature of the products (over-the-counter drugs), regulations will not allow us to accept any returns of products with packaging that has been opened or with seals that have been tampered with. Products must be in the condition you received them and in the original box and/or packaging. If you choose to return a product within these guidelines, we will gladly accept it and process a full refund of the product. Returns must be approved and authorized; we are unable to accept returned items without an authorized return number.

    If you are returning a product for any other reason, we will process a refund calculated as total order amount minus the return shipping charges and 10% restocking fee.
    Please follow these steps to make an approved return.

    Step 1: Call or email us to request a return
    Please be ready to provide the agent with your order number, the product(s) you wish to return and a reason for which the item is being returned to us.
    Email: info@hsastore.com
    Phone: 1-888-472-7415

    Step 2: A customer service representative will then send you an email with instructions for your return.

    Once your return has been approved, you will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us. Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to the original card used for this purchase. Please note that the funds will take 2-3 days to transfer back to your account.
  • What is your shipping policy and what options do you offer?
  • Ans: All orders will be shipped out within 1-2 business days from the day the order was placed. Any orders placed after 5 p.m. Eastern will be processed the next business day. We are currently shipping through UPS Ground Service only. Please refer to our Shipping and Returns page for more details.
  • Will my order be subject to sales tax?
  • Ans:

    Orders Subject to Sales Tax:

    We are required by law to collect sales tax on orders shipping to addresses in these states: California, Connecticut, Delaware, Florida, Idaho, Illinois, Maryland, Massachusetts, Mississippi, New York, Pennsylvania, Tennessee. The tax applied to your order will be the combined state and local rate for the zip code where your order is shipped.

    Self-Reporting State Sales & Use Tax:

    We do not collect sales tax on orders shipping outside of the above mentioned states. However, just because we do not collect, and are not required to collect sales tax in other states, does not necessarily exempt you from paying a sales or use tax in your state. A purchase is not exempt merely because it was made via the Internet or other remote methods. In particular, the states of Colorado, South Dakota, Oklahoma, and Vermont require the reporting and payment of use tax for out of state untaxed purchases.

    For more information on how to file use tax returns, please visit your state's tax website:
    Colorado: Colorado Department of Revenue at http://www.colorado.gov/revenue
    Oklahoma: Oklahoma Tax Commission at www.tax.ok.gov
    South Dakota: South Dakota Department of Revenue at http://www.state.sd.us/drr2/
    Vermont: Vermont Department of Taxes' at http://www.state.vt.us/tax/index.shtml