Frequently Asked Questions

What is HSAstore.com ?

Answer:
In an ever-shifting market, HSAstore.com is health savings, simplified. With the largest selection of guaranteed HSA-eligible products and easy-to-understand educational resources, we’re here to maximize consumers’ long-term health savings and help ease the financial burden of medical needs, should they arise.

Note: Although we accept HSA Cards and you will rarely need your receipt, we recommend that you hold onto your receipts in all cases in the event that your HSA is ever audited by the IRS.. Not sold yet? Check out HSAstore.com to find tools, savings, and more!

What does "HSA-eligible" mean?

Answer:
HSA-eligible means that in most cases a product or service will be covered by your Health Savings Account. HSAStore.com works with the latest in industry technology to ensure that every product we carry is HSA-eligible or HSA-eligible with a prescription (products are clearly marked with a check mark or an “Rx” symbol). If you use an active HSA card for a purchase, your purchase will be auto-substantiated and you can skip the claims process!

Are all of your products HSA-eligible?

Answer:
Everything on the site is guaranteed HSA-eligible or your money back.

Can I still shop if I don't have an HSA account?

Answer:
We accept all major credit cards and all HSA debit cards! We believe in No Shopper Left Behind.

What if I have an HSA without an HSA card?

Answer:
If you don’t have an HSA card, you can print out a receipt and submit it with a claim to your HSA administrator or bank custodian to be reimbursed.

Do you accept insurance?

Answer:
Most OTC (over-the-counter) products aren’t covered by insurance so there’s no need for insurance plans to process claims for your purchases. For home health products like wheelchairs that might be covered, we recommend you consult your insurance plan first as we are unable to accept or process any insurance.

What’s a Health Savings Account (HSA)?

Answer:
A Health Savings Account (HSA) lets you set aside tax-free money so you can save on qualified health purchases including OTC (over-the-counter) products, prescriptions, vision health essentials and much more. HSAs are always individually owned, but may be available as part of your benefits package through your employer which will let you set aside pre-tax money from your paycheck to fund it. If your employer doesn’t offer an HSA but you’re enrolled in a qualified High Deductible Health Plan that’ll let you participate in one, you can open your own through most major banks. Some HSA-eligible items include KT Tape, sunscreen, and copays. Eligible items and services include those that diagnose, treat, mitigate, prevent or cure a medical condition or function of the body. Account holders can either use an HSA card for their purchase or use their own debit card and submit receipts with a claim for reimbursement. There may also be additional options depending on the HSA administrator or bank custodian, like the ability to transfer funds to your own bank account for reimbursement or to write yourself a check.

How do I know which items are HSA-eligible?

Answer:
Everything on our site is guaranteed HSA-eligible! Keep in mind though because of changes made through the Affordable Care Act, some items may also require a prescription (which we won’t ask to see but recommend that you obtain and keep on file). But don’t worry, every item on our site is clearly marked.

What is your privacy policy?

Answer:
Please visit our Privacy policy by clicking here and our Terms & Conditions here

Do you ship outside the U.S?

Answer:
We can only ship to physical addresses within the US.

Can I return my items?

Answer:

Read our Shipping and Returns Policy here

If you are returning a product for any other reason, we will process a refund calculated as total order amount minus the return shipping charges and 10% restocking fee.
Please follow these steps to make an approved return.

Step 1: Call or email us to request a return

Please be ready to provide the agent with your order number, the product(s) you wish to return and a reason for which the item is being returned to us.
Email: info@hsastore.com
Phone: 1-888-472-7415

Step 2: A customer service representative will then send you an email with instructions for your return.

Once your return has been approved, you will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us. Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to the original card used for this purchase.

Please note: that the funds will take 2-3 days to transfer back to your account.

What’s your shipping policy?

Answer:
Please allow 1-2 business days for your order to be processed through our fulfilment center(s), except for the end of the calendar year, when seasonality may cause orders to take longer to process. Once picked up by the carrier, we’ll email the tracking information to you. At this point, orders take anywhere from 1-5 business days for delivery, weather permitting. Please click here for our full shipping policy!

Will my order be subject to sales tax?

Answer:

For orders subject to sales tax:
We’re required by law to collect sales tax on orders shipping to addresses in these states: California, Connecticut, Florida, Idaho, Illinois, Kentucky, Maryland, Massachusetts, Mississippi, New York, New Jersey, Pennsylvania, Rhode Island, Tennessee, Vermont, Washington DC, and Ohio. The tax applied to your order will be the combined state and local rate for the zip code where your order shipped.

For self-reporting state sales and use tax:
We don’t collect sales tax on orders shipping outside of the above mentioned states. However, just because we don’t collect and aren’t required to collect sales tax in other states, doesn’t necessarily exempt you from paying a sales or use tax in your state. A purchase is not exempt merely because it was made online or other remote methods. In particular, the states of Colorado, South Dakota, Oklahoma, and Vermont require the reporting and payment of use tax for out of state untaxed purchases.

For more information on how to file use tax returns, please visit your state's tax website:
Colorado: Colorado Department of Revenue at http://www.colorado.gov/revenue
Oklahoma: Oklahoma Tax Commission at www.tax.ok.gov
South Dakota: South Dakota Department of Revenue at http://www.state.sd.us/drr2/
Vermont: Vermont Department of Taxes' at http://www.state.vt.us/tax/index.shtml

 


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